By Henry C. Metcalf, L. Urwick
Mary Parker Follett was once a famous enterprise thinker of the interval, who agreed with Sheldon concerning the have to emphasize human components in administration, yet putting better tension at the have to increase a technology of cooperation.
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Additional info for Early Sociology of Management and Organizations: Dynamic Administration: The Collected Papers of Mary Parker Follett
Moreover, he may respond differently to the same suggestion made by the teacher in the schoolroom and made by the teacher when they are taking a walk together. 3 Hand them down a long way from President or Works Manager and the effect is weakened. One might say that the strength of favourable response to an order is in inverse ratio to the distance the order travels. Production efficiency is always in danger of being affected whenever the long-distance order is substituted for the face-to-face suggestion.
This is the easiest way of dealing with conflict, the easiest for the moment but not usually successful in the long run, as we can see from what has happened since the War. The second way of dealing with conflict, that of compromise, we understand well, for it is the way we settle most of our controversies; each side gives up a little in order to have peace, or, to speak more accurately, in order that the activity which has been interrupted by the conflict may go on. 3 In collective bargaining, the trade unionist asks for more than he expects to get, allows for what is going to be lopped off in the conference.
A good chess player does not need to do this, he sees the possibilities without playing them out. The business man in dealing with competitive firms is like the good chess player. As the real conflict between two good chess players is a conflict of possibilities that would be realized if they played them out, so in business you do not have to make all the moves to make your integrations; you deal with antecedents, premonitory symptoms, etc. You do not avoid doing certain things, you have done them without doing them.
Early Sociology of Management and Organizations: Dynamic Administration: The Collected Papers of Mary Parker Follett by Henry C. Metcalf, L. Urwick