By Darlene M. Van Tiem, James L. Moseley, Joan Conway Dessinger
This finished, easy-to-read advisor overviews each one a part of the functionality expertise approach, and gives case stories and activity aids to aid humans practice every one a part of the functionality expertise technique correctly.
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Extra resources for Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance
33 Rothwell, 1996b, p. 100 Rothwell, 1996b, p. 100 Rothwell, 1996b, p. 102 Rummler and Brache, 1995, pp. 68–69 Rossett, 1999 Gap Analysis There is an old children's rhyme that goes something like this: • Good, better, best • Never let it rest • 'Til your good is better • And your better best. Too often the implied focus of PT is the performance problem. "  Analyzing the desired and actual performance states (gap analysis—see Table 3-7) is the last step in the performance analysis phase of the HPT Model, and the first step toward making a poor performance better and a good performance best.
Analysis of existing data enables the PT practitioner to make inferences about the actual performance. "  The sources may include performers, stakeholders, customers, management, subject matter experts, etc. Needs analysis seeks opinions and ideas about what should be happening, what is happening, how the sources feel about what is or is not happening, and what is causing the problem. The resulting data is always subjective; however it may illuminate why a desired performance is occurring or not occurring and what needs to happen to reach or to maintain the desired performance.
Works together to collect and analyze information on the desired and actual performance states. If an PT practitioner is included in the group, he or she helps the group to organize and clarify issues, roles, and responsibilities and to keep focused on PT philosophy and strategies. The group may review pertinent records and examine individual and group feelings, opinions, and ideas. The major tool is an appropriate form of group process; however, the PT practitioner may wish to conduct surveys or interviews before, during, or after the life cycle of the group.
Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance by Darlene M. Van Tiem, James L. Moseley, Joan Conway Dessinger