New PDF release: Medical Office Management: Developing and Managing Systems

By Márcia R. F. Campiolo

ISBN-10: 3319138863

ISBN-13: 9783319138862

ISBN-10: 3319138871

ISBN-13: 9783319138879

The current publication goals to help and consultant docs in any forte to regulate his/her personal sanatorium or place of work, permitting a better and higher improvement of its team/staff and supplying instruments for a top quality carrier to sufferers and buyers. it's dedicated to be the heritage for any clinical doctor’s good fortune in own profession, serving as a starting place for pro progress. In final example, clinical place of work administration is meant to be a realistic guide for simple daily software in clinical clinics.

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Additional info for Medical Office Management: Developing and Managing Systems with High Quality Customer Service

Sample text

The contact with the unsatisfied client must be done quickly, since in conflict situations, the time the clinic spent not trying to find a solution counts negatively in the client’s eyes. A conflict must be solved quickly and efficiently, to positively surprise the client. References 1. Almeida, Sergio (1997) O melhor sobre clientes, Casa da Qualidade, 3rd edn. Bahia, Jornal Valor 2. Amoroso, Sergio. htm 3. Baehr ME (1992) Predicting success in higher-level positions. Quorum Books, New York 4. Barros CD’ACd (1999) Excelência em serviços: uma questão de sobrevivência no mercado, 2nd edn.

After some time, this was not enough. It was required that as well as being good professional, good customer service also be offered, as well as comfortable facilities and technology investments. And nowadays we wonder: is good customer service enough? Because the fact of a client receiving a good service is not a guarantee that they will look for this same doctor’s services again. To better understand the logic of how this reality works, it is necessary to remember that long-term memory is connected to very strong factors.

Allow the speaker to score some points. • Use a natural tone, no hostility. 32 3 The Doctor’s Office Clients • Try to bring the client to a diagnosis of the situation where both sides are contemplated. • In very hard situation, the postponing of the decision (for a short time) may be best, since we must avoid being precipitated. A postponed decision may be favorable so do not precipitate yourself. If necessary, ask for some time (as little as possible) to solve the situation. • Use diplomacy and the promise of a fast response.

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Medical Office Management: Developing and Managing Systems with High Quality Customer Service by Márcia R. F. Campiolo

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